Core Network, Wireless, Datacomm & Optical PC Servers & Desktops, (IBM, Dell Sun & HP), Maintenance all over the Pakistan
Scope of Work
As all the telecom companies have servers at their backend, Damcon has the responsibility of maintenance of all type of small, medium and large servers.
- Generating Trouble Ticket
- Root Cause Analysis
- Spare part management
- Inspection of existing equipment / new equipment
- Generating the Work order / variation order
- Execution of activity
Service line agreement
- Provide the dedicated team 24x7x365 for the sites
- Provide the dedicated transport for 24x7x365 hours with driver as requirement of client.
- Damcon will make sure that all consumables for transportation available 24x7x365 hours so required SLA can be achievable.
- All Engineers which are deputed in the region for this job will report to client authored person in the region.
- Regional Engineer is responsible for TT generating, closing, provide root cause analysis, Reconstruction / Precaution, On-site Service Form Signature,
- Follow the issues in the Region, On-site training if required, Customer meeting about the pending issues, Inspection of existing equipment/new equipment, Spare part management.